ISLAND SUP

Island SUP Ltd Refund Policy

Lessons and Activities

Clients will obtain a refund or credit if:

• the client notifies the ASI Accredited school 24 hours prior to the time of the activity.
• the Instructor cancels the activity due to unsuitable or dangerous conditions.

Note - no refund will be offered if it rains.

• If water and weather conditions become unsafe during the activity, the instructor may modify the activity and undertake activities on the shore rather than in the water, or the activity may be rescheduled for another time.
• If the client has paid for a block of lessons at a discounted price, the refund will be based on the total amount paid less the lessons already delivered calculated at the discounted lesson price.

• No refund is offered if the client refuses to comply with the ASI Accredited School policy and the Instructor determines the client cannot participate in the activity (e.g. client is under the influence of drugs or alcohol).
• If the client advises the Instructor of a medical condition such that the Instructor decides that it would be unsafe for the client to participate in the activity, a full refund will be offered.
• If the Instructor becomes aware of a client’s medical condition after the lesson has commenced, such that the Instructor determines it is unsafe for the client to continue in the activity, no refund will be offered.

Gift Vouchers

• Gift vouchers must be used by expiry date unless other arrangements have been made. No refund is offered once the gift voucher has been purchased however the gift vouchers are transferable to other people.

Hire

• The client will obtain a refund is they notify the ASI Accredited School 24 hours prior to the time of the hire. No refund will be made once the client has paid for and taken delivery of the hire equipment.

Activity Tours

Clients can obtain a refund or credit if:

• the client notifies the ASI Accredited School 5 days prior to the time of the tour. An administration fee of 20% may be charged.
• the ASI Accredited School cancels the tour.

Island SUP core activities provide education and training in stand-up paddle boarding. We also sell related equipment and merchandise.

Collection
We will not collect personal information unless it is necessary for one or more of our functions or activities.

Client information may be collected:

• at the time of purchase
• at the time of enrolling into training courses
• prior to the commencement of training courses, and/or during training courses

For the purposes of:

• processing payment
• determining client suitability and type of training to provide
• to share if required during an event with emergency services.

The information will be collected lawfully and fairly, and not in an unreasonably intrusive way.

We will insofar as reasonably possible collect the information from the individual or organisation. Information may also be collected from other sources, including publications and databases that are publicly or commercially available.

We will not use or disclose personal information about our clients other than for the purpose stated at the time of collection.
Where we use the information for direct marketing purposes, we will ensure that it is not sensitive information, and that the client has the opportunity to suppress their information from further marketing campaigns at no charge.

Data Quality
We will reasonably ensure that the personal information we collect, use, or disclose is accurate, complete, and up to date. When the information is no longer needed, we will take reasonable steps to destroy personal information.

Data Security
Reasonable steps are taken to protect the personal information we hold from misuse and loss, and from unauthorised access, modification, or disclosure.

Access and Correction
Clients can request access to their personal information that we keep on record. If the client believes that any information is incorrect or out of date, they may, of course, ask us to correct it.
Written consent for disclosure of information is required to be sent to Island SUP by the individual to access personal information and may not be otherwise disclosed without the individuals written consent.
Requests by clients to suppress their own information from our Direct Marketing database will be processed free of charge and may be directed to us verbally, in writing or via email.

Complaints Procedure
If the client has any complaints in relation to the handling of their personal information, please telephone or write to the Director at Island SUP.

Contact Information
If individuals have any questions or suggestions regarding our Privacy Policy, please telephone or write to the Director at Island SUP.