Island SUP core activities provide education and training in stand-up paddle boarding. We also sell related equipment and merchandise.

We will not collect personal information unless it is necessary for one or more of our functions or activities.

Client information may be collected:
  • at the time of purchase
  • at the time of enrolling into training courses
  • prior to the commencement of training courses, and/or during training courses
For the purposes of:
  • processing payment
  • determining client suitability and type of training to provide
  • to share if required during an event with emergency services.
The information will be collected lawfully and fairly, and not in an unreasonably intrusive way.

We will insofar as reasonably possible collect the information from the individual or organisation. Information may also be collected from other sources, including publications and databases that are publicly or commercially available.

We will not use or disclose personal information about our clients other than for the purpose stated at the time of collection.
Where we use the information for direct marketing purposes, we will ensure that it is not sensitive information, and that the client has the opportunity to suppress their information from further marketing campaigns at no charge.

Data Quality
We will reasonably ensure that the personal information we collect, use, or disclose is accurate, complete, and up to date. When the information is no longer needed, we will take reasonable steps to destroy personal information.

Data Security
Reasonable steps are taken to protect the personal information we hold from misuse and loss, and from unauthorised access, modification, or disclosure.

Access and Correction
Clients can request access to their personal information that we keep on record. If the client believes that any information is incorrect or out of date, they may, of course, ask us to correct it.
Written consent for disclosure of information is required to be sent to Island SUP by the individual to access personal information and may not be otherwise disclosed without the individuals written consent.
Requests by clients to suppress their own information from our Direct Marketing database will be processed free of charge and may be directed to us verbally, in writing or via email.

Complaints Procedure
If the client has any complaints in relation to the handling of their personal information, please telephone or write to the Director at Island SUP.

Contact Information
If individuals have any questions or suggestions regarding our Privacy Policy, please telephone or write to the Director at Island SUP.