ISLAND SUP

Clwb Padlfyrddio'r Ynys

About


Island SUP Ltd ASI Accredited SUP School

Come and learn to SUP or improve your SUP skills here with us on the beautiful Jackson's Bay, Barry Island and the Barry Community Water Activity Centre.

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Kerry Baker Island SUP School & Club

ASI SUP Instructor Level 2 & 3

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Lesson Info


£40

Introduction to SUP Surf 2 hrs (beginner lesson) Adult & Youth

  • A bespoke Stand Up Paddle Boarding (SUP) Surf session for adults and youth with Kerry Baker.
  • Small intimate groups 1 INSTRUCTOR with 2 PARTICIPANTS for an enriched experience.
  • Please contact us for more information and to book.
£40

Improver Session: Flat water and Surf 2 hrs. (Adult & Youth)

  • You may already have been on our introductory course or learned the basics while on holiday or with friends.
  • The SUP improver sessions will support you to take your paddling to the next level.
  • The flat water session will provide you with the advanced skills to paddle more efficiently and gain more confidence to paddle in uneven waters. Learn the full phases of paddling which influence power, board tracking, turning and stability. You will be surprised how much technique is involved in paddling!
  • The improver surf session will support you to take your SUP surfing forward. We will focus on your individual requirements.
  • Please contact us for more information and to book.

Bookings


Island FIT


Bespoke SUP Race Training with Kerry Baker

Technique sessions with video analysis Bespoke SUP race training plans

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Island FIT Circuit Session with Kerry Baker

Autumn/ Winter: Muscle Beach Friars, Barry Island. Spring/ Summer: Jackson's Bay, Barry Island.

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Island SUP Kick Back (SUP YOGA)

1.5 hour SUP yoga session with Ceri Maynard and Island SUP School Ltd Jackson's Bay, Barry Island Mind and Body

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Groups


Private Group Sessions

Want to create your own private SUP session then get in touch. We can design a session just for you and your group. Stags, hens, team building, families, friends, birthdays, schools – let us make your SUP experience one to remember! Please contact us to discuss.

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Main categories


Contact


  • Jackson's Bay, Barry, UK

Club ISLAND SUP


Get Involved

Island SUP Club session information Please visit https://www.islandsupclub.org/ to purchase membership and book club sessions.

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Adult Individual Membership £50 per annum Jan 2020 - Dec 2020

• 10% discount on all coaching, courses and video analysis • Third party public liability insurance through club affiliation to Welsh Surfing Federation • Access to Barry Community Water Activity Centre during Island SUP events

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Adult Individual Membership with Barry Yacht Club Associate Membership attached.

2nd Tier: • £? per annum - based upon £? associate member at Barry Yacht Club plus £50 individual Island SUP membership. • 10% discount on all coaching, courses and video analysis • Third party public liability insurance through club affiliation to Welsh Surfing Federation • Access to Barry Community Water Activity Centre during Island SUP events

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Family Membership £125 (2 x Adults 2 x children 8 - 17) Jan 2020 - Dec 2020

• 10% discount on all coaching, courses and video analysis • Third party public liability insurance through club affiliation to Welsh Surfing Federation • Access to Barry Community Water Activity Centre during Island SUP events

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Family Membership with Barry Yacht Club Associate Membership attached. (2 x Adults 2 x children 8 - 17)

• £? per annum family membership based upon £? family associate membership at Barry Yacht Club plus £125 Island SUP family membership - 2 adults, 2 children 8 – 17 • 10% discount on all coaching, courses and video analysis • Third party public liability insurance through club affiliation to Welsh Surfing Federation • Access to BCWAC during Island SUP events

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Club Sessions


Refunds


Refunds
Island SUP Ltd Refund Policy

Lessons and Activities

Clients will obtain a refund or credit if:
  • the client notifies the ASI Accredited school 24 hours prior to the time of the activity.
  • the Instructor cancels the activity due to unsuitable or dangerous conditions.
Note - no refund will be offered if it rains.
  • If water and weather conditions become unsafe during the activity, the instructor may modify the activity and undertake activities on the shore rather than in the water, or the activity may be rescheduled for another time.
  • If the client has paid for a block of lessons at a discounted price, the refund will be based on the total amount paid less the lessons already delivered calculated at the discounted lesson price.

  • No refund is offered if the client refuses to comply with the ASI Accredited School policy and the Instructor determines the client cannot participate in the activity (e.g. client is under the influence of drugs or alcohol).
  • If the client advises the Instructor of a medical condition such that the Instructor decides that it would be unsafe for the client to participate in the activity, a full refund will be offered.
  • If the Instructor becomes aware of a client’s medical condition after the lesson has commenced, such that the Instructor determines it is unsafe for the client to continue in the activity, no refund will be offered.

Gift Vouchers

  • Gift vouchers must be used by expiry date unless other arrangements have been made. No refund is offered once the gift voucher has been purchased however the gift vouchers are transferable to other people.

Hire

  • The client will obtain a refund is they notify the ASI Accredited School 24 hours prior to the time of the hire. No refund will be made once the client has paid for and taken delivery of the hire equipment.

Activity Tours

Clients can obtain a refund or credit if:
  • the client notifies the ASI Accredited School 5 days prior to the time of the tour. An administration fee of 20% may be charged.
  • the ASI Accredited School cancels the tour.

Complaints


Complaints
Island SUP Ltd Complaints Policy and Procedure

  • The ASI Accredited School is committed to effectively, efficiently, promptly and fairly handling all complaints about its services and products.
  • Any complaint will be treated seriously, investigated thoroughly and dealt with according to the merit of the complaint.
  • The circumstances and results of any complaint investigation will be analysed thoroughly by senior management and acted on appropriately so as to improve the relevant ASI School functions and remove any grounds for future complaints.

Making Complaints

Clients may make a complaint by telephone or in writing to:
  • The Chief Executive Officer at Island SUP School Ltd
  • Phone: 07905911235                                    
  • Email: islandsupwales@yahoo.com
  • Postal Address: Island SUP LTD, 41 Clive Road, Barry, CF62 5UY.
  • Website: https://www.islandsup.org/
 
Or
  •  The Director (Education)
  • Academy of Surfing Instructors (ASI) Head Office Australia
  • Phone:  +61 2 9365 4170      
  • Email:  info@academyofsurfing.com
  • Website:   www.academyofsurfing.com
 
Recording and Resolution of the Complaint

  • The ASI Accredited School is notified of the complaint.
  • All complaints are recorded on the Client Complaint form
  • The ASI Accredited School investigates the complaint.
  • Clients are notified in writing of the outcome of the complaint within 60 days from the time of receiving the complaint.
  • All complaint information is filed on the Complaints File
 
Dissatisfied Outcome

  • Should the client not be satisfied, then the client can seek arbitration by a third party acceptable to all parties to the grievance.
  • If the complaint is not satisfactorily resolved within 60 days from the occurrence of the complaint, the client may request the ASI Accredited School to seek the services of a third party.
  • Arbitration will be undertaken when both the ASI Accredited School and the client agree on a third party.
  • If the complaint/grievance is still unresolved, the client will be advised of external organisations of appeal.