ISLAND SUP
About
Island SUP ASI Accredited SUP School & Instructor Training Centre
Come and learn to SUP or improve your SUP skills here with us on the beautiful, Barry Island. We are also an ASI Instructor Training Centre.
Kerry Baker Island SUP School & Club
ASI SUP Instructor Level 3
Adventure Activities Licence
AALA Licence Number: L86315
Ecologi
Restoring our planet, together.
Planet Patrol Partner
McConks Demo Centre
Lesson Info
£0
Introduction to SUP Surf 2 hrs Adult & Youth
- A bespoke Stand Up Paddle Boarding (SUP) Surf session for adults and youth (min age 12) with Kerry Baker.
- For competent flat water paddlers who would like to experience and learn how to ride their SUP in the waves.
- Small intimate groups 1 INSTRUCTOR with 2 PARTICIPANTS for an enriched experience.
- Please contact us for more information and to book.
£40
Introduction to SUP 2hrs (beginner lesson) Adult & Youth
MOST POPULAR
- A 2 hour bespoke Stand Up Paddle Boarding (SUP) introductory session with Kerry Baker.
- Small intimate groups for an enriched experience. 1 INSTRUCTOR with 6 PARTICIPANTS.
- All equipment is provided: SUP board, leash, paddle, wetsuit (boots if required) and PFD.
- Sessions are available at Jackson's Bay, Barry Island.
- Please contact us for more information.
- Please book through: Bookings
£0
Improver Session: Flat water and surf.(Adult & Youth)
MOST POPULAR
- You may already have been on our introductory course or learned the basics while on holiday or with friends.
- The SUP improver sessions will support you to take your paddling to the next level.
- The flat water session (1:6 ratio) will provide you with the advanced skills to paddle more efficiently and gain more confidence to paddle in uneven waters. Learn the full phases of paddling which influence power, board tracking, turning and stability. You will be surprised how much technique is involved in paddling!
- The improver surf session (1:2 ratio) will support you to take your SUP surfing forward. We will focus on your individual requirements.
- Please contact us for more information and to book.
Bookings
Groups
Private Group Sessions
Want to create your own private SUP session then get in touch. We can design a session just for you and your group. Stags, hens, team building, families, friends, birthdays, schools – let us make your SUP experience one to remember! We have individual boards, several mega SUPs and SUP polo equipment to make your bespoke session great. Please contact us to discuss.
Learn MoreMain categories
Club Information
Youth Club Sessions
Island FIT
Bespoke SUP Race Training with Kerry Baker
Technique sessions with video analysis Bespoke SUP race training plans
Learn MoreIsland FIT Circuit Session with Kerry Baker
Autumn/ Winter: Coming Soon. Spring/ Summer: Coming Soon. COVID 19: For free SUP Fitness sessions please visit our Facebook group 'Island FIT'. 100's of saved SUP focused fitness sessions.
Learn MoreContact
Refunds
Island SUP Ltd Refund Policy
Lessons and Activities
Clients will obtain a refund or credit if:
Gift Vouchers
Hire
Activity Tours
Clients can obtain a refund or credit if:
Lessons and Activities
Clients will obtain a refund or credit if:
- the client notifies the ASI Accredited school 24 hours prior to the time of the activity.
- the Instructor cancels the activity due to unsuitable or dangerous conditions.
- If water and weather conditions become unsafe during the activity, the instructor may modify the activity and undertake activities on the shore rather than in the water, or the activity may be rescheduled for another time.
- If the client has paid for a block of lessons at a discounted price, the refund will be based on the total amount paid less the lessons already delivered calculated at the discounted lesson price.
- No refund is offered if the client refuses to comply with the ASI Accredited School policy and the Instructor determines the client cannot participate in the activity (e.g. client is under the influence of drugs or alcohol).
- If the client advises the Instructor of a medical condition such that the Instructor decides that it would be unsafe for the client to participate in the activity, a full refund will be offered.
- If the Instructor becomes aware of a client’s medical condition after the lesson has commenced, such that the Instructor determines it is unsafe for the client to continue in the activity, no refund will be offered.
Gift Vouchers
- Gift vouchers must be used by expiry date unless other arrangements have been made. No refund is offered once the gift voucher has been purchased however the gift vouchers are transferable to other people.
Hire
- The client will obtain a refund is they notify the ASI Accredited School 24 hours prior to the time of the hire. No refund will be made once the client has paid for and taken delivery of the hire equipment.
Activity Tours
Clients can obtain a refund or credit if:
- the client notifies the ASI Accredited School 5 days prior to the time of the tour. An administration fee of 20% may be charged.
- the ASI Accredited School cancels the tour.
Complaints
Island SUP Ltd Complaints Policy and Procedure
Making Complaints
Clients may make a complaint by telephone or in writing to:
Or
Recording and Resolution of the Complaint
Dissatisfied Outcome
- The ASI Accredited School is committed to effectively, efficiently, promptly and fairly handling all complaints about its services and products.
- Any complaint will be treated seriously, investigated thoroughly and dealt with according to the merit of the complaint.
- The circumstances and results of any complaint investigation will be analysed thoroughly by senior management and acted on appropriately so as to improve the relevant ASI School functions and remove any grounds for future complaints.
Making Complaints
Clients may make a complaint by telephone or in writing to:
- The Chief Executive Officer at Island SUP School Ltd
- Phone: 07905911235
- Email: islandsupwales@yahoo.com
- Postal Address: Island SUP LTD, 41 Clive Road, Barry, CF62 5UY.
- Website: https://www.islandsup.org/
Or
- The Director (Education)
- Academy of Surfing Instructors (ASI) Head Office Australia
- Phone: +61 2 9365 4170
- Email: info@academyofsurfing.com
- Website: www.academyofsurfing.com
Recording and Resolution of the Complaint
- The ASI Accredited School is notified of the complaint.
- All complaints are recorded on the Client Complaint form
- The ASI Accredited School investigates the complaint.
- Clients are notified in writing of the outcome of the complaint within 60 days from the time of receiving the complaint.
- All complaint information is filed on the Complaints File
Dissatisfied Outcome
- Should the client not be satisfied, then the client can seek arbitration by a third party acceptable to all parties to the grievance.
- If the complaint is not satisfactorily resolved within 60 days from the occurrence of the complaint, the client may request the ASI Accredited School to seek the services of a third party.
- Arbitration will be undertaken when both the ASI Accredited School and the client agree on a third party.
- If the complaint/grievance is still unresolved, the client will be advised of external organisations of appeal.
